FAQ
Ordering & products
Are these original designer garments?
No. Each Mairaz piece is a Mairaz-made reproduction, prepared in Pakistan and inspired by a designer design reference. It is not manufactured by the original designer and no official or authorized-designer status is claimed. Because pieces may be hand-finished, slight variation in shade, print placement, embroidery and finishing is normal.
What's the difference between Unstitched, Standard Stitched and Custom Stitched?
- Unstitched — supplied as fabric components for you to tailor yourself. No size or height needed.
- Standard Stitched — choose a size (XS–XXXL) and your height; we stitch to our size chart.
- Custom Stitched — we tailor to your exact measurements, entered in the custom-size note at checkout.
How do I choose my size?
See our Size Guide for the full chart and measuring instructions. If you're between sizes, email support.mairaz@gmail.com before ordering.
How do I place a custom-stitched order?
Select Custom Stitched and enter your bust, waist, hip, shoulder, sleeve length, shirt length, trouser length and height in the custom-size note, along with any neckline, sleeve, modesty or length preferences. We may contact you to confirm details before production begins.
Shipping & delivery
How much is shipping?
Standard international shipping is free on all orders.
How long will my order take?
As each piece is made to order, please allow 15–20 working days from your order date for production and delivery. Orders with multiple items or larger custom sizes may take longer. See our Shipping Policy for details.
Which countries do you ship to?
We ship to the United States, United Kingdom, Canada, Germany and across Europe, via DHL or SkyNet with tracking.
Will I pay customs or duties?
Import duties, VAT and customs charges are set by the destination country and are the customer's responsibility. As of 29 August 2025, the USA's $800 de-minimis exemption no longer applies, so US orders may incur duties and taxes collected by the carrier.
Do I need to provide a phone number?
Yes — a valid contact number is required at checkout for international delivery coordination.
Returns & changes
Can I cancel or change my order?
You can cancel for a full refund within 24 hours of ordering, before production begins. After that, cancellation may not be possible. See our Returns & Refunds policy.
What if my item arrives damaged or incorrect?
Contact us at support.mairaz@gmail.com within 48 hours of delivery with photos and your order number, and we'll arrange a replacement or refund where the fault is ours.
Care
How do I care for my garment?
Professional dry clean only. Use low heat and avoid direct contact with embellishment.
Still need help?
Email us at support.mairaz@gmail.com and we'll be glad to help with sizing, custom orders, delivery or anything else.