FAQ
Ordering & products
Are these original designer garments?
No. Each Mairaz piece is a Mairaz-made reproduction, prepared in Pakistan and inspired by a designer design reference. It is not manufactured by the original designer and no official or authorized-designer status is claimed. Because pieces may be hand-finished, slight variation in shade, print placement, embroidery and finishing is normal.
What's the difference between Unstitched, Standard Stitched and Custom Stitched?
- Unstitched — supplied as fabric components for you to tailor yourself. No size or height needed.
- Standard Stitched — choose a size (XS–XXXL) and your height; we stitch to our size chart.
- Custom Stitched — we tailor to your exact measurements, entered in the custom-size note at checkout.
How do I choose my size?
See our Size Guide for the full chart and measuring instructions. If you're between sizes, email support.mairaz@gmail.com before ordering.
How do I place a custom-stitched order?
Select Custom Stitched and enter your bust, waist, hip, shoulder, sleeve length, shirt length, trouser length and height in the custom-size note, along with any neckline, sleeve, modesty or length preferences. We may contact you to confirm details before production begins.
Shipping & delivery
How much is shipping?
Free Standard Shipping is available for orders to supported international destinations outside Pakistan.
How long will my international order take?
Free Standard Shipping: 14–20 working days.
Express Shipping: 6–10 working days, for an additional $60 per article.
Orders with multiple items or larger custom sizes may take longer. See our Shipping Policy for details.
Which countries do you ship to?
We do not ship to Indian shipping addresses. See our Shipping Policy for the full list of supported destinations.
We currently ship to all countries covered by our active international shipping zones, including the United States, Canada, United Kingdom, Australia, New Zealand, Hong Kong, Singapore, Indonesia, Malaysia, Thailand, Sri Lanka, South Africa, Fiji, the GCC, and countries across Europe, via DHL or SkyNet with tracking.
Will I pay customs or duties?
Import duties and taxes are included for the USA, the UK, the Middle East and most other countries we ship to, so there is nothing to pay at your door for covered destinations. South Africa is not covered by duty-paid delivery. Import duties, taxes and any customs clearance charges are the customer's responsibility and may be collected by the carrier or customs authorities. For other destinations that are not covered, import charges are payable by the recipient. Email support.mairaz@gmail.com if you would like to confirm cover for your country before ordering.
Do I need to provide a phone number?
Yes — a valid contact number is required at checkout for international delivery coordination.
Returns & changes
Can I cancel or change my order?
You can cancel for a full refund within 12 hours of ordering, before production begins. After that, cancellation may not be possible. See our Returns & Refunds policy.
What if my item arrives damaged or incorrect?
Contact us at support.mairaz@gmail.com within 48 hours of delivery with photos and your order number, and we'll arrange a replacement or refund where the fault is ours.
Care
How do I care for my garment?
Professional dry clean only. Use low heat and avoid direct contact with embellishment.
Still need help?
Email us at support.mairaz@gmail.com and we'll be glad to help with sizing, custom orders, delivery or anything else.
